Here are a few sites I have found helpful in the past:
Has some useful tutorials:
http://www.trainingtools.com/
This site has a free remote support tool that is very easy for the end user to install. I use this one for my nephews machine who is away at college. Be sure to click the small link beside the large green one---if not it will sign you up for a 90 day trial---instead of the completely free account. When using this product I have never had any trouble with firewalls.
https://secure.logmein.com/home.asp?lang=en
When you have looked everywhere possible for a device driver and still can't find it...I usually can find it here (you have to create an account).
http://members.driverguide.com/
Hope you find these links useful.
R
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I like Atomic Learning as a good site for professional development with software. Now that JMU has purchased a subscription for the whole campus, check it out.
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